When pellets are not actually pellets

Cheap ‘Pellets’ – do they actually provide a saving, even in the short term?

When the re:heat engineers were asked if they could come and help with a re-commission of a boiler operating on a cheap batch of ‘wood pellets’ we responded with a cautious ‘well, we’ll come and have a look and see what we can do’.  As a customer focussed business, keen as ever to keep our clients happy, we thought we’d call in and take a look……… take a look at what we found: