Most of the team at re:heat will be operating as normal during the lockdown period. We will endeavour to keep as many of our customers systems operational during this period, only undertaking essential works. Our consultancy work continues, and we’re always pleased to hear from new and old clients with enquiries relating to new system design, installation, procurement, improvement, optimisation and remedial works.

Our dedicated engineers are providing breakdown cover and some servicing where it’s necessary, taking all the necessary precautions to stay safe. We have introduced new bespoke systems, including the production of site-specific risk assessments and method statements to deal with on-site operations which will help our team, and our customers stay as safe as possible during any operational work.

Please do get in touch with our service team if you’d like to book a service in or if you’re having a problem with your biomass system, we’ll continue to do our best to help. Whilst our Head Office in Alnwick is temporarily closed, we have a call forwarding service, so if you call the office number (01665 665 040) then please leave a message and one of our team will be back in touch as soon as we can.

For anything else you think we might be able to help with, please get in touch on and as ever we’ll do our best to help.

Stay safe and we look forward to continuing to work with you in the future.